Kanebo Skincare Policy
2549 S. King Rd,
San Jose, CA 95122
1/ We understands that sometimes schedules change and therefore requests at least 48-hour notice when canceling or rescheduling your appointment. A credit card is required to hold your appointment. Appointments canceled last minutes or for which clients are a “No-Show” will incur a charge of 50% of the service amount or a deductible in your membership.
Please note that appointments made within 24 hours may instead be canceled or modified at least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service amount.
Here at Kanebo we understand that accidents and emergencies happen that prevent 48-hour notice for canceling or rescheduling your appointment. Salon members are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows.
2/ Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled or a deductible in your memberships.
3/ Your membership will expire after one year without using.
4/ A reminder text will be sent 1-2 days prior to your scheduled appointments. Please reply with ‘YES’ to confirm.